Are you getting discretionary effort from your people?

 
 

If you're not you are seriously missing out on the proven ingredient required for optimal: business innovation, employee engagement, collaboration, sales performance and customer experience.

Discretionary effort can’t be mandated – it is a choice made by your people. At SAGe we help ignite discretionary effort in your people to ensure they make that choice.

What is discretionary effort? It is the difference in the level of effort a person is capable of bringing to an activity and the effort required to just get by.

At SAGe we focus on your salespeople, leaders and managers, customer facing people and technical experts, to enable them to harness the discretionary effort in themselves and the people they interact with. So you get more from your people and more for your customers.

We purposely seek out and bring together innovative and unusual approaches for training and developing your people. We use creative combinations of actors, games, virtual classrooms, expert facilitation and even horses! We'll bring whatever it takes to ignite discretionary effort across your organisation.

 
 
 

SPECIAL FREE SYDNEY EVENT: Equine Assisted Leadership Development "Lead Without Reins"

An opportunity to learn how to use horses to develop your leaders.

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IGNITING DISCRETIONARY EFFORT

PRESENCE

To ignite discretionary effort across your organisation your leaders, salespeople and individual contributors must have PRESENCE. Presence is the ability to connect authentically with the hearts and minds of others in order to motivate teams, build relationships and inspire followership for breakthrough results.

Developed by our strategic partner, The Ariel Group, PRESENCE, combines the best practices from actor training, adult learning and corporate facilitation to offer programs that will have your people leading with presence, selling with presence and engaging with others with presence.

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IGNITING DISCRETIONARY EFFORT

STRATEGIC COLLABORATION

To consistently and efficiently develop connections to grow business, your people need to COLLABORATE STRATEGICALLY. Simply bringing people together and expecting conversations to start that lead to collaboration and business development, is not good enough. Strategic Collaboration is a skill that needs to be learned and honed and linked to discretionary effort. Developed in partnership with Contacts Count, that's exactly what our Strategic Collaboration programs will do for your people.

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IGNITING DISCRETIONARY EFFORT

SALES INTERACTIONS

Discretionary effort has the power to explode your sales interactions. When sales people are accessing discretionary effort their interactions with customers can go above and beyond.

At SAGe we use an unusual technique known as CALIBRATION. Developed in partnership with The Baron Group, Calibration, uses video and expert facilitation to ignite your people to improve where they can see they need to improve.

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IGNITING DISCRETIONARY EFFORT

LEAD WITHOUT REINS

Leadership isn’t just about getting people from one place to the other. It’s about how we lead, how we are perceived and how we are received. It’s about being aware of all of our communication: our body language, our attitude and our tone of voice. Great leaders access their discretionary effort and they ignite others to do the same. This kind of leadership produces incredible team spirit, collaboration, joy, fun and self development. People will see themselves differently and will be motivated to transform.

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IGNITING DISCRETIONARY EFFORT

CUSTOMER EXPERIENCE

Service is a critical driver of customer loyalty, retention and delivering profitable growth. One of the keys to ensuring customer loyalty is by creating a positive experience for customers every time. And the key way to ensure that happens is by igniting discretionary effort in your customer facing people. When driven by the desire to give discretionary effort your people are far more likely to deliver and exceed on your service promise successfully at every opportunity.

Igniting discretionary effort is the way to ensuring your organisation is recognised for its ability to deliver a predictably positive experience to customers in every service interaction.

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IGNITING DISCRETIONARY EFFORT

GAMIFICATION

When we add the elements and desires of game play (feedback, fun, achievement, clear and measurable goals, motivation to complete, forced interaction and collaboration) to training and development, we open up a great way to ignite discretionary effort. People will try things in a gamified environment that they may not try otherwise. They will learn by doing and often experience new ways of seeing or approaching workplace problems and relationships. Gamification taps our intrinsic competitive and collaborative nature to ignite discretionary effort.

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How would your organisation benefit from ignited discretionary effort?

Contact us today to find out more about these programs and our other strategies for igniting discretionary effort.

 

 
 

We work with leading companies.